Frequently Asked Questions
Find answers to common questions about our repair process, warranty, and services.
How long does a repair take?
Most repairs are completed within 3-5 business days after we receive your device. Complex repairs may take longer, and we'll always keep you updated on the progress.
Do you offer a warranty?
Yes! We offer a 90-day warranty on all repairs. This covers parts and labor for the same issue. If the problem recurs within 90 days, we'll fix it at no additional cost.
How do I ship my device?
After paying your deposit, we'll email you our shipping address. Pack your device securely and ship it to us using your preferred carrier (USPS, UPS, FedEx, etc.). Once your repair is complete and paid in full, we'll ship it back to you for free with a prepaid USPS label and provide tracking information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment system. Payment is split into a deposit upfront and final payment upon completion.
How do I track my repair?
Use our Track Repair page and enter your ticket number. You'll receive this number via email when you submit your repair request. You can check the status anytime to see where your device is in the repair process.
What if my device can't be repaired?
If we determine that your device cannot be repaired, we'll provide a full refund of your deposit. We'll also return your device to you at no additional shipping cost.
Do you repair water damaged devices?
We can assess water damaged devices, but we cannot guarantee successful repairs. Water damage can cause unpredictable issues. We'll provide an honest assessment and only proceed if we believe the repair has a reasonable chance of success.
Still Have Questions?
Can't find what you're looking for? Start a repair request and we'll be happy to help with any specific questions about your device.